Return Policy Page
Exchange And Return Policy
- The consumer has the right to exchange or return the product and refund its value within 30 days from the date of purchase if it is defective or does not conform to the specifications or the purpose for which it was contracted, in accordance with the instructions of the Egyptian Consumer Protection Agency (text of Article No. 21 of the law) and the consumer must He must submit the purchase invoice with his order, along with the necessity of having all the device’s accessories, components, and device packaging.
- After thirty days have passed, the consumer will not have the right to request a replacement or return of the product or a refund of its value, and the consumer must return to the customer service of the producing company or the agent to submit a maintenance request for the product.
- The consumer has the right to exchange or return the item with a refund of its cash value, without giving any reasons and without bearing any expenses within fourteen days of receiving it (except for personal care products) - Article No. 17 of the law - without prejudice to any guarantees or legal conditions, provided that The following requirements:
- If the commodity is not in the same condition as it was in at the time of sale for a reason attributed to the consumer. (Unused, in the same packaging condition).
If the product is in the same original condition:
- If the customer does not want the product and wants a full refund, the order will be received from the customer after verifying the purchase invoice and the condition of the product, and the full amount will be refunded to the customer.
- The amount will be refunded to the customer using the same payment method that the customer used when completing the purchase process.
Contact Info
- Address: Alexandria Agriculture Road Beside Coca-Cola Factory -Tanta
- Phone: 15689
- Email: Contact@hyper-techno.com
